Refund policy

💫 Return & Store Credit Policy

We want you to love your purchase from Lost Vaquera! If you’re not completely satisfied, we’re happy to help with returns. Please read our policy below for the details.

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 📝 Return Policy -- NO REFUNDS. WE OFFER STORE CREDIT ONLY.

We accept returns on items that are not final sale within 14 days of the delivery date.

Items must be unworn, unused, and in original condition with all tags still attached.  

Sale items & gift cards are **non-refundable** and final sale. 

All vintage and live sale jewelry purchases are final sale and not eligible for return or exchange.

Regular-priced jewelry may be returned within our return window and is subject to a 15% restocking fee.

You’re responsible for return shipping costs, unless the item is defective or was sent incorrectly. A prepaid shipping label will not be included in your order.

Store credit is issued within 7 business days.

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🔄 How to Initiate a Return

CLICK HERE TO START YOUR RETURN: https://lostvaquera.com/apps/returns

Returns must be initiated within 14 days of receiving your order.  

Please include your packing slip and ensure the return package is securely packed to prevent damage during transit.

If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item. Once you send through USPS, or UPS we are not liable for it until it is in our hands.

Please send your returns back to:

Lost Vaquera Trading Co

1208 E Butcher Switch Rd. Lafayette, LA 70507

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🔄 Exchanges

Due to our limited quantities and high demand of our products, we do NOT offer exchanges on any items. You will be responsible for making a separate purchase for the desired size, color, or any other variation.

💵 Store Credits

Once your returned item is received and inspected, we will process your store credit. You’ll be notified by email once it is processed. 

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Final Sale Items

  • ALL DROP SHIPPED ITEMS
  • ALL SALE/MARKED DOWN ITEMS (Items in our SALE RACK tab OR are purchased during a SPECIAL/PROMOTIONAL.
  • Deal Bundles (mystery boxes, buy one get one, etc.)
  • Bodysuits
  • Old pawn/vintage jewlery
  • Live sale jewelry
  • Hair Clips
  • Hats

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 🤠 Questions?

If you’re unsure whether your piece qualifies or have questions about our repair process, don’t hesitate to reach out to lostvaqueratradingco@gmail.com

We want you to enjoy your jewelry for years to come — and we’re here to help keep it looking its best.